FAQs: Activities

1. Can I Send Bulk Message To Leads Via WhatsApp In MIZO CRM?

Bulk messaging is not included in the default MIZO CRM plan, but it can be added as an additional feature based on your business needs.

✸ Optional : WhatsApp Bulk Messaging Module

Upon request, you can add an additional bulk messaging feature that allows you to :

🔹 Send messages to multiple leads at once
🔹 Use approved WhatsApp Business templates
🔹 Filter recipients by lead status, tag, or source
🔹Run manual campaigns for offers, admissions, payment follow-ups, and more

This add-on is especially useful for education consultancies, real estate, and service-based businesses.

WhatsApp Messaging Policy & Limits

Bulk WhatsApp messaging follows Meta’s WhatsApp Business API guidelines :

🔹Only pre-approved message templates can be used
🔹Unsolicited messages are not allowed — sending random messages can lower your quality score
🔹Daily sending limits are based on your WhatsApp Business tier and reputation
🔹Our team will assist you in setting up approved templates and help you stay compliant with WhatsApp’s messaging policies.